FAQ

How do I place an order?

You may order through any of these channels:

• Direct Message (DM): Send us the item code, photo, or description via Instagram or Facebook.

• Website: Browse our collection and place your order through our official website: www.maximajewelryph.com

• Live Selling: Join our Live Selling Events where we showcase our finest pieces and offer exclusive savings and limited-time discounts.

• Viber: You may place your order through our Viber number: 0921 583 3939

 

How do I join your live selling?

To join and claim items during our Live Selling events, you’ll need to register first so we can create your Customer Number in our system.

You may access our registration form link here: https://www.maximajewelryph.com/pages/maxima-live-registration

OR please send us a message with the following details:

  • Full Name
  • Complete Address
  • Contact Number
  • Email Address
  • IG Username / Facebook Name

Once registered, you’ll receive your Customer Number, which you can use for faster transactions in future Live Selling events.

 

How do I claim a product during live?

1. For New Miners, make sure you have registered first so we can create your Customer Number in our system. 

2. When you see a piece you love, comment “ITEM CODE+PRICE" to claim it.

3. Message us with a screenshot of the item once awarded to you.

4. We will be replying with your invoice within 24 hours.

5. Complete your payment within the given timeframe to secure your item.

PLEASE NOTE: ALL LIVE SELLING TRANSACTIONS WILL ONLY BE PROCESSED THROUGH OUR OFFICIAL LIVE SELLING ACCOUNTS. PLEASE IGNORE ANY MESSAGES CLAIMING OTHERWISE.

 

What are your payment terms during Live Selling?

For Live Selling purchases, these terms apply:

1. Immediate Payment / Same-day Reservation

Buyers must settle at least a 50% down payment within 24 hours (may vary depending on the given deadline per live event) after receipt of invoice. 

This secures your item and prevents it from being released to another buyer.

2. Non-Refundable Down Payment

Because Live Selling items are claimed in real time, down payments are non-refundable if the buyer backs out.

3. Balance Payment

The remaining balance must be paid within the given period on your invoice (weekends & holidays included). Failure to pay the balance within the agreed deadline will result in automatic forfeiture of the item and your down payment.

4. Unpaid Claims

If no payment is made within 24 hours, the claim is automatically forfeited and may be offered to the next client without prior notice.

 

What payment methods do you accept?

We accept bank transfer on our OFFICIAL BANK ACCOUNTS:

BPI:

Kaye Anne Bautista

3089 333 465

BDO Unibank:

Anna Maria Andrea Zee

0122 1000 8928

Unionbank:

A.Sato Consumer Goods Trading

0004 0002 5814

 

Do you require a Down Payment?

• Ready-to-Wear Items (Website/DM Orders):

Full payment is required to confirm and reserve your piece.

• Custom or Made-to-Order Jewelry:

Minimum 50% down payment is required, with the balance due upon completion.

• Live Selling Pieces:

To secure your claim, a minimum 50% down payment must be made within 24 hours of the live event. Balance must be settled on your due date provided on the invoice (WEEKENDS & HOLIDAYS INCLUDED).

Pease note: Down payments for Live Selling items are non-refundable. Unpaid claims after 24 hours will be forfeited and MAY BE offered to the next client.

 

How will I receive my order?

Every piece is delivered with care:

• Enjoy FREE NATIONWIDE SHIPPING via LBC—secure, reliable, and fast.

*Shipping insurance to be shouldered by buyer and must be settled prior to dispatch date*

• International shipping can be arranged upon request for our valued clients abroad via DHL.

Each order is elegantly packaged, carefully protected, and fully insured, so your jewelry arrives in perfect condition, ready to shine.

A TRACKING NUMBER WILL BE SENT TO YOU ONCE YOUR ITEM HAS BEEN SHIPPED.

Please note:

We do not offer same-day pick ups or deliveries at the moment.

WE ALSO DO NOT CONSOLIDATE ORDERS, EXCEPT FOR INTERNATIONAL SHIPPING REQUESTS.

 

Can I return and exchange my order?

To protect both our clients and the integrity of our pieces, we observe a strict no return, no exchange policy due to change of mind.

Returns or exchanges are only allowed if INCORRECT item was sent.

For any concerns, we require a continuous, unedited unboxing video submitted within 24 hours of delivery.

Rest assured, each piece is carefully inspected and undergoes strict quality control before shipping to guarantee your satisfaction.

 

What is your buyer assurance?

Our Buyer Assurance is our commitment to giving you a safe and worry-free jewelry shopping experience.

• We will send you photos/videos of the actual piece you purchased before shipping.

• Each item is authentic, quality-checked, and carefully inspected prior to dispatch.

• Your order will be securely packed and fully insured until it reaches you.

• For any concerns, we require a continuous, unedited unboxing video submitted within 24 hours of delivery.

With Maxima Jewelry’s Buyer Assurance, you can shop with confidence knowing your treasure is genuine, protected, and handled with utmost care.

 

How can I contact you?

You can contact us through:

Email: hello@maximajewelryph.com

Direct Message: @maximajewelryph

Viber: 0921 583 3939

 

Do you issue certificates?

Yes, selected pieces come with GIA/IGI Certificates for diamonds, and a factory certificate authenticity on some.

 

Do you accept Paypal payment?

Yes, we do! For an additional 5% charge, you may settle your payment thru Paypal.